14-Day Money-Back
Guarantee.
Try Silo completely risk-free. If it doesn't meet your standards or reclaim the disk space you need, we'll refund 100% of your purchase. No questions asked.
14 Full Days. Zero Risk.
We believe in providing the fastest, safest developer utility for macOS. If Silo doesn't solve your Docker virtual disk bloat, kill stuck localhost ports, or save you hours of manual cleanup, simply reach out within 14 days of your purchase date for a prompt, courteous 100% refund.
1. Policy Overview & Eligibility
This 14-Day Money-Back Guarantee applies to all commercial license purchases made through Paddle.com Inc., Stripe, Razorpay, or Cashfree on our official store or in-app purchase flow.
- Eligible Products: Pro (Annual Subscription), Perpetual Lifetime (One-time), and Founder Edition (One-time) licenses.
- Window of Eligibility: Requests received within fourteen (14) calendar days from the timestamp of the initial order confirmation email.
- Reason for Refund: No technical explanation or justification is required. Whether you decided the utility wasn't the right fit, encountered an incompatibility, or simply changed your mind, you are entitled to your refund.
2. How to Request Your Refund (Step-by-Step)
Requesting a refund is frictionless. You do not need to navigate complex phone menus or submit endless forms:
Contact Our Support Team
Send an email to sparoconnect@gmail.com with the subject line Refund Request, or click Help & Feedback inside the desktop application.
Provide Your Order Identifier
Include either your purchase email address, your Paddle/Stripe Order ID, or your 32-character license key string so we can instantly locate your transaction.
Instant Processing & Fund Return
Our team confirms and initiates the refund via Paddle or the payment processor within 24 to 48 hours. Funds credit directly back to your original payment card, Apple Pay account, or PayPal balance within 3 to 7 business days.
3. What Happens to Your License and Local Files?
When a refund is completed:
- License Deactivation: The issued cryptographic license key is permanently invalidated on our licensing servers.
- No Data Loss or App Lockout: Your installed Mac application does NOT delete any files or lock your machine. It smoothly drops back to the permanent Free Starter Tier. You retain lifetime access to Disk Storage Analysis, Large File Finder, Port Inspection, and Basic Hardware Monitors.
- Device Unbinding: Connected Mac devices bound to the refunded key are automatically released from our device registry.
4. Subscription Cancellation Policy (Pro Annual)
For customers subscribed to the Pro Annual plan:
- You can cancel recurring renewal at any time with a single click in your Customer Portal or by emailing support.
- If you cancel renewal before your next annual billing date, you will not be charged again. Your Pro features remain active until the end of your current paid 12-month billing period.
- If you cancel within the first 14 days of your initial purchase, you are eligible for a complete 100% refund under this Guarantee.
5. Chargeback Prevention Protocol
We take pride in immediate, friendly customer service. If you encounter an unexpected charge, duplicate payment, or wish to cancel:
6. Contact For Refunds & Billing Support
Our billing support engineers monitor inquiries seven days a week: